Terms of Service

1.Acceptance of Terms

These Terms of Service (the “Terms”) form a binding agreement between you and Orizn (“Orizn”, “we”, “us”) governing your access to and use of the Orizn visa checker Chrome extension (the “Extension”) and any related websites, APIs, and dashboards (together, the “Service”).

1.1 Acceptance by use

By installing the Extension, creating an account, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.

1.2 Age

You must be at least 16 years old to use the Service. If you are using the Service on behalf of a company or another legal entity, you represent that you have authority to bind that entity to these Terms.

1.3 If you don’t agree

If any part of these Terms is unacceptable to you, do not install the Extension, do not create an account, and stop using the Service. There is no harm in walking away — uninstalling the Extension is the cleanest way to end the relationship.

2.Description of Service

Orizn is a Chrome browser extension that displays visa requirements for the destination shown on a supported travel website (Google Flights, Kayak, Skyscanner, Kiwi, Booking.com and 30+ others) based on the passport country you have configured.

2.1 Free tier

The Extension is free to install and free to use for personal, non-commercial visa lookups. The free tier currently includes: unlimited visa-status checks for a single passport country, the “Read in your language” UI in 15 languages, and access to the public knowledge base at orizn.app.

2.2 Paid tiers

Optional paid tiers (currently “Traveler” and “Pro”) unlock features such as multi-passport switching, deeper visa intelligence fields, push notifications when requirements change, the dashboard API, and priority support. Pricing and feature lists are published at extension.orizn.app/pricing and may change as described in Section 5.

2.3 Beta features

Some features may be labeled “Beta”, “Preview”, or “Experimental”. Those features are provided as-is, may be removed without notice, and are excluded from any service-level commitment.

2.4 Availability

We aim for high availability but do not promise an uptime number for the free tier. Paid-tier SLA, if any, is published in the specific tier’s terms at checkout.

3.Account Registration

3.1 Account creation

Most features work without an account. To access paid tiers, the dashboard, or the API, you must create an Orizn account using a valid email address, or by signing in with Google or Apple.

3.2 Accuracy

You agree to provide accurate, current, and complete information at registration and to keep it up to date. If we suspect that the information you provided is false or fraudulent, we may suspend your account pending verification.

3.3 Account security

You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

3.4 One account per person

We do not impose a hard one-account-per-person rule, but we reserve the right to merge or close duplicate accounts created to circumvent free-tier limits or trial offers.

4.User Content & Conduct

4.1 What counts as user content

Anything you submit through the Service — feedback, support tickets, visa-data corrections, country reviews, or content posted in the community — is “User Content”.

4.2 License you grant us

You retain ownership of User Content. You grant Orizn a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, and display User Content solely to operate and improve the Service. This license terminates when you delete the content, except as needed to comply with law or to retain backups for the period stated in our Privacy Policy.

4.3 Acceptable use

You agree not to:

• use the Service to break any applicable law or third-party right;
• reverse-engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent permitted by mandatory law;
• scrape, mirror, or resell the visa database without a written license;
• send abusive volumes of requests in a way that degrades the Service for others;
• impersonate another person or entity;
• upload malware, spam, or content that is unlawful, defamatory, or violates someone’s privacy.

4.4 Enforcement

We may remove User Content or suspend accounts that violate these Terms. Where the violation is minor and remediable, we will reach out before acting.

5.Subscription, Billing, Refunds

5.1 Payment processor

Paid subscriptions are processed by Stripe, Inc. By subscribing, you authorize Stripe to charge your payment method on a recurring basis (monthly or annually, depending on the plan) until you cancel. Card data is captured by Stripe directly; we never see or store your full card number.

5.2 Taxes

Prices are quoted in EUR or USD as shown at checkout. Where applicable, VAT, GST, or local sales tax is added at checkout and remitted by us to the competent tax authority. Business customers in the EU may provide a VAT number to apply the reverse-charge mechanism.

5.3 Renewals

Subscriptions renew automatically at the end of each billing cycle. You can cancel at any time from the dashboard’s billing page; cancellation takes effect at the end of the current paid period and you retain access until then.

5.4 Refunds

If you are an EU consumer, you have a statutory 14-day right of withdrawal on a new subscription, unless you have actively used a paid feature, in which case the right may be reduced or extinguished pursuant to article L221-28 of the French Code de la consommation. Outside the statutory window, refunds are at our discretion and are typically prorated for service that was demonstrably broken.

5.5 Price changes

We may change subscription prices. Existing subscribers will be notified by email at least 30 days before the new price takes effect, and may cancel before renewal if they do not agree.

5.6 Failed payments

If a renewal payment fails, we will retry for up to 14 days. If the issue is not resolved, paid features will be downgraded to the free tier without data loss; your account is not deleted.

6.Intellectual Property

6.1 Our IP

The Service, including its source code, designs, logos, the “Orizn” name, the visa database, the icon set, and the documentation are owned by Orizn and protected by intellectual property law. Nothing in these Terms transfers ownership of our IP to you.

6.2 Limited license to you

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to install and use the Extension for its intended purpose.

6.3 Feedback

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without any obligation to you. We may ship features that resemble your suggestions without owing attribution or compensation.

6.4 Open-source components

The Extension uses open-source components whose licenses are listed at extension.orizn.app/changelog. Those licenses prevail over these Terms for the specific code they cover.

7.Third-party Services

Operating the Service relies on third parties whose own terms apply when you use the corresponding feature:

• Stripe, Inc. — payment processing. stripe.com/legal.
• Google LLC — Sign in with Google and the Chrome Web Store distribution channel. policies.google.com/terms.
• Apple Inc. — Sign in with Apple. apple.com legal.
• Cloudflare, Inc. — network, DNS and DDoS protection.
• Hetzner Online GmbH — server hosting.

We do not control third-party services and are not responsible for their outages, changes, or content. Where the Service shows information from a third-party source, that information is presented for your convenience and may not be exhaustive or up to date.

8.Disclaimers

This is the most important section. Read it.

8.1 Visa information is informational only

The visa requirements shown by the Extension are informational and do not constitute legal advice. Visa rules change frequently, sometimes overnight, sometimes without public notice. They depend on facts the Extension cannot know — your nationality at the time of travel, the airline you fly, the port of entry, the purpose of your visit, your travel history, your criminal record, and bilateral agreements that may be suspended during diplomatic incidents. Always confirm the rules with the official embassy or consulate of the destination country before you book a flight or board a plane.

8.2 No guarantee of accuracy

We make reasonable efforts to keep the visa database current, but we expressly disclaim any warranty that the information is accurate, complete, or up to date.

8.3 As-is

To the maximum extent permitted by applicable law, the Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from a course of dealing or trade usage.

8.4 Consumer rights

Nothing in this Section limits any non-waivable rights you may have as a consumer under the law of your country of residence.

9.Limitation of Liability

9.1 Cap

To the maximum extent permitted by law, Orizn’s total cumulative liability to you arising from or relating to the Service shall not exceed the greater of: (a) the amount you paid Orizn for the Service in the twelve (12) months preceding the event that gave rise to the claim, or (b) one hundred euros (EUR 100).

9.2 Excluded damages

In no event shall Orizn be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill, or for the cost of substitute services, arising out of or in connection with the Service, even if we have been advised of the possibility of such damages.

9.3 What this means in practice

If you miss a flight because of a visa surprise, we are sorry — but our potential exposure for that event is capped as described above. We strongly recommend buying refundable tickets and travel insurance for any trip where a visa surprise would be costly.

9.4 Carve-outs

Nothing in this Section excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that French law does not allow us to limit.

10.Termination

10.1 By you

You may stop using the Service at any time. To delete your account, sign in to the dashboard and follow the “Delete my account” flow, or email [email protected] from your account address. Uninstalling the Extension alone does not delete your account.

10.2 By us

We may suspend or terminate your account, with or without notice, if you materially breach these Terms, if your account is dormant for more than 24 months, or if we are required to do so by law.

10.3 Effect of termination

On termination, your right to use the Service ends immediately. Provisions that by their nature should survive — IP, disclaimers, liability cap, governing law — will survive termination. Personal data is deleted as described in the Privacy Policy.

11.Governing Law

11.1 Applicable law

These Terms are governed by the law of France, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11.2 Jurisdiction

Subject to mandatory rules of consumer law that may give you the right to bring proceedings in the courts of your country of residence, all disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Paris, France.

11.3 Consumer mediation

In accordance with article L612-1 of the French Code de la consommation, consumer customers may submit any unresolved dispute to the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

12.Changes to Terms

12.1 How we update

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the latest revision.

12.2 Notice

For material changes — for example, changes to the liability cap, governing law, or the dispute-resolution clause — we will give at least 30 days’ notice via the in-extension changelog and, where you have an account, by email.

12.3 Acceptance of changes

Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms. If you do not accept the changes, your remedy is to stop using the Service and, where applicable, cancel your subscription.

13.Contact

Questions or notices under these Terms can be sent to:

• Legal: [email protected]
• General support: [email protected]
• Privacy and data: [email protected] — see the Privacy Policy.
• Postal address: available on request to authorities, counterparties, and consumer mediators.